7-day return and exchange policy service
Exchange and return services are only provided for products related to quality problems and do not include
The customer returns the product due to reasons such as incorrect use of the product or dissatisfaction with the product after receipt.
- Please contact our company via Whatsapp within 7 days of receiving the goods. Overtime will not be accepted.
- Goods must be kept in their original packaging (including outer packaging boxes, transparent packaging bags, accessories, etc.). If the original packaging is not retained, returns or exchanges will not be accepted.
- An order can only be returned once
- Customers can exchange the amount of the returned goods for goods of equal value.
- When exchanging goods, if the value of the exchanged goods is lower than the original value, the difference will not be refunded
Non-returnable items - The product delivery period has exceeded 7 days - The product has been opened or used (except for product deterioration) - The product has been opened and used, or has been damaged due to human factors, such as: stain, malfunction, damage, wear, abrasions, scratches, dirt - The customer has a allergic reaction to the product purchased (the customer is not suitable to use the product) - Products that have deteriorated but have been used beyond one-tenth of their original capacity - The product has not been properly packaged, has been damaged, damaged or is incomplete - Any freebies, accessories and trial size giftsIf a customer is allergic to a purchased product, it may be caused by the customer not being suitable to use the product. The company will not bear any responsibility or related expenses in this regard.If the customer finds that the product may have deteriorated and requires a return, we will send the goods back to the relevant manufacturer or agent for inspection and verification. The normal processing time is one month.If the product is identified as having deteriorated, our company is happy to accept returns for refunds or return and exchange services.If it is found that the returned product does not comply with the company's return terms, it will not be processed. We apologize for the inconvenience. Onethreesix reserves the right to make the final decision on all matters related to returns and exchanges.
damaged goods
If you find that the product is penetrated or damaged after receiving it, please keep the delivery box and related packaging, and provide us with the following information. We will follow up and handle it for you as soon as possible:
- Picture of the appearance of the delivery carton (you need to clearly see whether the outer box is damaged)
- Picture of the inner box of the delivery carton (you need to see the bubble gum or inflatable packaging used to protect the product)
- Pictures of products with penetration or damage
Wrong delivery of goods
All goods will be re-checked by the packaging staff before being packaged and shipped. If the goods are indeed delivered by mistake, please contact our company via Whatsapp within 1 day of receiving the goods.
Order refund
All orders will not be canceled after they are placed. Except for shortages, if the customer requests to cancel the order and refund due to personal reasons (such as ordering the wrong product, changing one's mind, not using a discount code, etc.), the customer must bear 4% of the order amount. Refund handling fee.
transaction completed
If the customer does not make any application for return or exchange of goods within 7 working days after receiving the goods, it means that the goods transaction is completed and the store does not bear any legal responsibility and will not arrange any exchange of goods or refunds.
# Our store does not assume any responsibility for the quality of the gifts and trial packs provided and does not provide replacement services.
# Our store will not assume any responsibility for any problems caused by incorrect or improper use of products.
Our store reserves the right to suspend, change or cancel all offers or amend their terms and conditions without prior notice.
